Privacy Policy

This Privacy Policy describes how MATEUS MONTEIRO LLC (“we”, “us”, or “our”), operator of the Rowkit service, collects, uses, and shares information about you when you use our website and Service.

1. Data Controller

The data controller responsible for your personal information is MATEUS MONTEIRO LLC, 2121 S Hiawassee Rd., Suite 108, Orlando, FL 32835, United States. For any privacy request, contact us at contact@mateusmonteirollc.shop.

2. Information We Collect

• Account data: name, business name, email address, country, password (hashed).
• Billing data: billing address, payment card metadata (last four digits, brand, expiration). Full card numbers are collected directly by our PCI-DSS certified payment processor and never stored on our servers.
• Usage data: pages viewed, templates opened or duplicated, IP address, browser and device metadata.
• Support data: messages you send us and any files you attach.

3. How We Use Information

• To operate, maintain, and improve the Service;
• To process payments, prevent fraud, and reconcile chargebacks;
• To send transactional messages (receipts, security alerts);
• To provide customer support;
• To send marketing communications, subject to your opt-out preferences;
• To comply with legal obligations.

4. Legal Bases (EEA / UK Customers)

We process your personal data on the following legal bases: performance of a contract (Terms of Service), legitimate interests (service improvement, fraud prevention), consent (marketing where required), and compliance with legal obligations (tax, accounting).

5. Sharing of Information

We share information with vendors and service providers who process it on our behalf under written agreements, including:

• Payment processors (for card processing, subscription management, and fraud detection);
• Cloud infrastructure and hosting providers;
• Analytics, email, and customer-support platforms;
• Professional advisors (accountants, lawyers) and, where legally required, government authorities.

We do not sell your personal information.

6. International Transfers

We are established in the United States. If you access the Service from outside the United States, your data will be transferred to and processed in the United States. For transfers from the EEA, UK, or Switzerland, we rely on Standard Contractual Clauses or other approved transfer mechanisms.

7. Data Retention

Account data is retained for the life of the account and for a reasonable period thereafter to comply with legal, accounting, and dispute-resolution obligations (typically up to seven years). Usage logs are retained for up to twelve months.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, restrict, or port your personal data, and to object to certain processing. California residents have specific rights under the CCPA/CPRA, including the right to know, delete, correct, and opt-out of sale (we do not sell). To exercise any right, email contact@mateusmonteirollc.shop. We will respond within the timeframe required by applicable law.

9. Security

We implement reasonable technical and organizational measures to protect personal data, including TLS encryption in transit, encryption at rest, access controls, audit logging, and regular security review. No method of transmission or storage is 100% secure.

10. Children

The Service is not directed to children under 16. We do not knowingly collect information from children. If you believe a child has provided us information, please contact us and we will delete it.

11. Cookies

We use cookies and similar technologies as described in our Cookie Policy.

12. Changes

We will notify Customers of material changes to this Privacy Policy by email and by posting the updated policy on this page with a new “Last updated” date.

13. Contact

Data protection queries: contact@mateusmonteirollc.shop. General inquiries: contact@mateusmonteirollc.shop. Mail: MATEUS MONTEIRO LLC, 2121 S Hiawassee Rd., Suite 108, Orlando, FL 32835, United States.