Refund Policy

We want you to be genuinely happy with Rowkit. This Refund Policy describes when refunds are available for purchases from MATEUS MONTEIRO LLC.

Monthly Pass (default option — one-time, non-recurring)

The Monthly Pass is our default and most-chosen option. It is a one-time purchase that grants 30 days of access to the selected tier. There is no automatic renewal — the card is charged once and never again for this purchase. If you are not satisfied within 14 days of buying a Monthly Pass, email contact@mateusmonteirollc.shop and we'll refund the full amount to the original payment method, no questions asked.

Monthly recurring retainer

You can cancel a monthly recurring retainer at any time from your dashboard. Cancellation stops all future charges. We do not typically issue refunds for the current monthly period, but we will always consider good-faith requests — email contact@mateusmonteirollc.shop within 7 days of the charge and we'll review promptly.

Yearly recurring retainer — 30-day money-back guarantee

Yearly retainers are covered by a 30-day money-back guarantee. If, within 30 days of the initial annual charge, Rowkit isn't right for you, request a refund from contact@mateusmonteirollc.shop and we will refund the full amount to the original payment method within 5–10 business days. No questions asked.

Renewals

Renewal charges apply only to monthly and yearly recurring retainers — Monthly Pass purchases never renew. For recurring retainers, renewal charges are billed automatically on the anniversary of your original purchase. We send an email reminder 7 days before every renewal. You may cancel at any time before the renewal date to avoid the next charge. Refunds for renewals are considered on a case-by-case basis when requested within 7 days of the renewal.

How to request a refund

Email contact@mateusmonteirollc.shop from the email address associated with your account and include your order reference (starts with RWK-). Refunds are issued to the original payment method. Depending on your card issuer, they may take 5–10 business days to appear.

Chargebacks

If you don't recognize a charge or believe it is incorrect, please contact us before initiating a chargeback with your bank. Most issues can be resolved within one business day. If you initiate a chargeback, your account may be suspended pending investigation.